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  1. The July 2015 edition of the Super Service Newletter is now available!

  2. The June 2015 edition of the Super Service Newletter is now available!

  3. The May 2015 edition of the Super Service Newletter is now available!

  4. The April 2015 edition of the Super Service Newletter is now available!

  5. The March 2015 edition of the Super Service Newletter is now available!

  6. Concerning all Super Service LLC employee’s currently enrolled or who have been enrolled in the past in our Medical Insurance with Blue Cross Blue Shield of Michigan.

    As you may or may not be aware Anthem Blue Cross Blue Shield has had a recent security breach of some personal information.  If you live in or received medical treatment in one of the 14 states listed below it is possible some of your information could have compromised.  Anthem is offering credit monitoring / identity theft repair to members affected by the breach.  See the notice below fromAnthem for details, you will work directly with them to enroll.

    NOTICE BELOW PROVIDED BY ANTHEM BLUE CROSS BLUE SHIELD, IF YOUR INFORMATION WAS COMPROMISED YOU WILL BE NOTIFIED IN WRITING BY ANTHEM.

     

    Anthem offers two years of credit monitoring and identity theft repair for Blue Cross Blue Shield of Michigan and Blue Care Network members affected by the Anthem cyber-attack

    BCBSM and BCN members whose personal information may have been compromised by the cyber-attack against Anthem, can begin to enroll in two years of free credit monitoring and identity theft repair provided by Anthem through AllClear ID. More information about these services is on anthemfacts.com.

    On Feb. 5, 2015, Anthem Blue Cross and Blue Shield – a separate company from Blue Cross Blue Shield of Michigan but one we are affiliated with through the national Blue Cross and Blue Shield system – announced that it was the target of a cyber-attack. The attackers gained unauthorized access to Anthem’s IT system and obtained access to personal information, including names, birthdays, medical IDs and employment information. Some Social Security numbers were also involved. BCBSM systems were not targeted in this cyber attack.

    BCBSM began its own investigation of the incident immediately upon learning of it. We are in the process of identifying BCBSM- and BCN-covered individuals whose information was stored at Anthem. This effort is underway, and we are committed to communicating with affected members through their employers or groups.

    The credit monitoring and identity theft repair are now available free of charge to BCBSM and BCN members who believe they may have be affected.BCBSM or BCN current and former members (2004 on) could have been affected if they live in – or recently traveled to and received health care services – in one of the 14 states where Anthem is a Blue Cross and Blue Shield licensee.

    The following is a list of states where Anthem is a Blue Cross and Blue Shield licensee.

    • California
    • Colorado
    • Connecticut
    • Georgia
    • Indiana
    • New York
    • Ohio
    • Kentucky
    • Maine
    • Missouri
    • Nevada
    • New Hampshire
    • Virginia
    • Wisconsin
     

    Anthem’s enrollment process will ask a few questions to help it determine whether you may have been affected by the cyber-attack so you can decide if you want the services. The site asks you to verify you are a current or former Anthem member or member of another Blue Cross plan, and asks you to enter your name and email address. A confirmation email will be sent within 72 hours. Separate redemption codes are needed for each family member. For each member, submit a new request with their full name. You may use the same email address for each request. The bottom line is that any of our members who believe they were affected and want the credit monitoring and identity theft repair will get it.

    The free identity services provided by Anthem include:

    • Credit Monitoring: At no cost, members may also enroll in credit monitoring, which alerts consumers when banks and creditors use their identity to open new credit accounts.
    • Identity Theft Repair Assistance: Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
    • Child Identity Protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.

    Identity theft repair services are available to members who feel they have experienced fraud. For members who have been impacted by the cyber-attack, these services are automatically available and do not require enrollment. Please visit anthemfacts.com to learn how to access these services.

    Additional protection is available through credit monitoring services. This requires a member to actively enroll because the member must provide their personal information and consent to have their credit monitored. Members can enroll at any time during the 24-month coverage period, and can learn how to sign up at anthemfacts.com.

    Going online is strongly encouraged, but those who do not have access to the Internet can call Anthem’s established toll-free information number, 1-877-263-7995, from 9 a.m. to 9 p.m., Eastern Standard Time, Monday through Saturday, to ask for assistance to begin the enrollment process for credit monitoring. The member should receive a reference number from the call center so that AllClear ID can call the member within one to three business days to complete the enrollment process. This is also the number to call to get in touch with an AllClear ID specialist should a member need assistance for identity theft repair.

    BCBSM or BCN members who might have been affected do not have to wait for a letter notification from Anthem in order to enroll in the credit monitoring or to access identity theft repair services.

  7. The February 2015 edition of the Super Service Newletter is now available!

  8. The January 2015 edition of the Super Service Newletter is now available!

  9. The December 2014 edition of the Super Service Newletter is now available!

  10. The November 2014 edition of the Super Service Newletter is now available!

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